Passenger Services

How important are these services to the image of any airline? From skycap service to wheelchair assistance to baggage service personnel, they are often the first and last impression that customers receive when traveling. These representatives also frequently spend the most time of any personnel interacting directly with the passengers.

This high level of interaction is particularly true of passengers requiring physical assistance in navigating through the airport. As the fastest growing segment of the traveling population, the number of those requiring  a wheelchair or electric cart continues to rise dramatically. Prospect set the gold standard for wheelchair assistance services over 40 years ago and improved upon it by contracting with AvTech (www.avtechcorp.com) for their Connect Passenger Services System.  This state of the art system, which can integrate with the airlines’ in-house systems, ensures the efficient delivery and tracking of wheelchair, unaccompanied minor, and other passenger assistance services. We couple this technology with extensive safety and customer service training so you can rest assured that this rapidly growing segment of your customer base will be ecstatic over the quality of service they receive.

The full range of Passenger Services currently being delivered by Prospect is listed at the left.  Call us to further explore the difference that Prospect can make with your customers!